Mudit 04 September 2015
Hi there
Yesterday night I called up Vodafone Customer Care for sorting out some query. But, the customer care representative sounded drunk and started using very abusive and foul language to which I resisted, but was of no use. I made a recording of the conversation, because of which I was threatned by that representative for not making it public. It really was very shocking experience for me. Please guide me as how to file a case against them and where?
Hoping for a quick reply
Kumar Doab (FIN) 04 September 2015
Let your lawyer listen to recording. Your lawyer may opine that you can approach police,DCDRF, Criminal court, civil court for suit with damages..................................
Mudit 04 September 2015
Can I go directly to consumer court as the conversation was very abusive and insulting and being a student, I may not be able to hire a lawyer.
HIRAL THAKKAR (ADVOCATE ) 04 September 2015
Write a mail to the customer care vodafone and seek your redressal and appropriate compensation.
HIRAL THAKKAR (ADVOCATE ) 04 September 2015
You can also file seek free legal aid for redressal of greivances by filing consumer matter before consumer forum.
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