BANK ASSURANCE AND PERSONAL INSURANCE COVER:
AN ANALYTICAL STUDY ON NATIONALISED BANKS
Bank has already changed a great deal over the past decade. Banker was once content to collect your deposits and then lend the money to companies at a profit. Now they wants to lend to you as well. It could be a loan for a new house, a new car or even for education in a foreign university. Then there are products like ‘Demat’ services and mutual funds. When you walk into your bank six months from now, it is likely that they will try to sell a host of insurance products to you even.
Bank assurance - a term coined by combining the two words bank and insurance (in French) - connotes distribution of insurance products through banking channels. Banc assurance encompasses terms such as ‘Allfinanz’ (in German), ‘Integrated Financial Services’ and ‘Assure banking’. This concept gained currency in the growing global insurance industry and its search for new channels of distribution. Banks, with their geographical spread and penetration in terms of customer reach of all segments, have emerged as viable sources for the distribution of insurance products.
The initial action does show that many banks seem to believe that bank assurance will be a big success here. Some foreign and Indian banks -- Stanchart-Grindlays, ABN-Amro, Citibank, HSBC, Bank of Baroda (BoB) and State Bank of India (SBI) -- are hoping to replicate the French success of this insurance-cum-banking model.
Formulation Of the Problem:
An analytical study on bank assurance and personal insurance cover provided by the nationalized banks to the account holder and their customers in
Statement of problem:
The above analytical problem gives an elaborate idea to the reader about the latest bank assurance policies that is given by the nationalized banks to the account holders respectively. The study also gives the wide view about the area that is covered by such policies. The study also gives a brief idea about the various types of personal insurance including the life insurance and the accidental insurance policy.
- Whether the policy is designed to be a competent policy and whether it secure the
‘insurer’ or not.
- To analyze whether the insurer had complete knowledge of such policies.
3. Whether the insurer are properly secured from the risk and whether the insured
properly indemnifies the insurer’s claim after the happening or non happening
of such event.
4. Whether there are probably any lacunae under such insurance policies.
· The personal accidental insurance assured by the nationalized banks covers the risks factors i.e. in death or any accident caused to the insurer, secure the insurer himself or to the beneficiary of the insurer.
· The insurance contract is made in good faith and discloses properly all the terms and condition to the insurer.
· Whether personal accident insurance covers the risk of bodily injuries arising directly from an accident that was caused by external, violent and visible means and results in death or disablement.
REVIEW OF LITERATURE:
There are various commentaries relating to the concept of Bank assurance and the various policies that are led down under the personal accidental insurance policies.
“Banks have expertise on the financial needs, saving patterns and life stages of the customers they serve. Banks also have much lower distribution costs than insurance companies and thus are the fastest emerging distribution channel. For insurers, tying up with banks provides extensive geographical spread and countrywide customer access; it is the logical route for insurers to take.” – Naveen Sethi.
“Personal accident insurance covers the risk of bodily injuries arising directly from an accident that was caused by external, violent and visible means and results in death or disablement.” – Ray Hodgin
The methodology of the above doctrinal research would rely upon the primary method of data collection. The data is collected from library sources and should be properly analyzed before coming to the conclusion.
WHY BANK ASSURANCE IN
The management of the new Indian operations is conscious of the need to grow quickly to reduce painful start-up expense overruns. Banks with their huge networks and large customer bases give insurers an opportunity to do this efficiently. Regulations requiring certain proportions of sales to the rural and social sectors give an added impetus to the drive for ‘bancassurance’. Selling through traditional methods to these sectors can be inefficient and expensive. Tying up with a bank with an appropriate customer base can give an insurer relatively cheap access to such sectors. This is still an issue for insurers despite the recent widening of the definition of the rural sector (so that it now accords with the census definition).
The sale of insurance products can earn banks very significant commissions (particularly for regular premium products). In addition, one of the major strategic gains from implementing bank assurance successfully is the development of a sales culture within the bank. This can be used by the bank to promote traditional banking products and other financial services as well.
‘Bancassurance’ is not simply about selling insurance but about changing the mindset of a bank. In addition to acting as distributors, several banks have recognised the potential of insurance in
WHAT ARE PERSONAL ACCIDENTAL INSURANCE
Personal accident insurance covers your expenses from an accident with a lump sum payment, a daily or monthly amount or a payment for loss of life from an accident. Several types of policies supplement an insurance program. Often, accidental death and dismemberment is an inexpensive form of personal accident insurance. Other forms are similar to disability income, but they pay a cash sum when you have an injury due to an accident. There are several ways to buy personal accident insurance. Some policies only pay for specific types of accident.
Accident insurance may be accidental death and dismemberment insurance that pays a specific amount if you die and a lesser amount if you lose a limb. It also might include a lump sum daily payment if you suffer injury from an accident. One form of accident insurance is travelers insurance and includes only accidents from plane crashes. Other policies pay a daily amount if you receive injury from an accident. This amount isn't an income replacement but a fixed dollar amount.
Accident insurance doesn't pay for extended periods in the way disability does. It offers lump sum payments for the loss of a limb. Often accident insurance pays in percentage with the death receiving 100-percent payment, loss of both eyes or combination of one hand and foot or sight in one eye. There are specific percentages for other losses. For instance, you must lose a thumb and index finger on the same hand in order to get 25 percent of the policy face value. Some policies increase payment if you had a seat belt on at the time of injury.
Nature of personal accident insurance
1. It is a category of different type of insurance.
2. It is a policy designed for an individual or a group of persons.
3. It is a part of the non-traditional insurance.
4. It is a supplement to life insurance, since it indemnifies the loss in case of injury leading to death.
5. It is tariff insurance under which the rate indemnity or every type of accident and physical inability has been determined. From January, 1977, personal accident insurance was brought under tariff insurance.
6. It is an insurance based on the principle of utmost good faith.
7. Strictly speaking, it is not a contract of indemnity. Firstly, the physical or life indemnity cannot be indemnified in terms of money, since the life is an invaluable asset.
Secondly, the policy under personal insurance is issued as a benefit policy. This means that a specified amount of claim is paid to the insured on happening of an event, without considering the actual monetary loss. This predetermined amount usually can be more than the actual monetary loss. It does not mean that the insurer is not aware of this fact; he will see that the principle of indemnity is fully observed.
8. The principles of subrogation and contribution do not apply to personal accident insurance. This means that an insured can get any number of accident policies and are benefited.
Types of personal accident insurance:
Some Important types of policies are as below:
1. Janta individual types of policy.
2. Third party/ passenger/ driver accident policy.
3. Accidental policy issued by aviation department.
4. Group insurance personal accident policy for school children.
5. Rural personal accident policy.
6. Personal accident family package policy.
7. Medical (Hospital and house) treatment policy.
Classification of risks involved:
The amended rules in regard to personal accident policy have been implemented from April 1, 1994. According to this direction, the personal accident risks are classified into four categories.
1. Risk Group I: It includes accountants, doctors, advocates, artisans, Consultant, engineers, teachers, bankers administrative officers and others form professional field.
2. Risk group II : It includes architects, contractors, superintendent engineers, veterinary doctors, vehicle drivers, and others from the same trade, but not doing any manual work.
3. Risk group III: All such persons, excluding the risk group IV, engaged in physical labour, such as garage and motor mechanics, machine operators, driver's of trucks, or other heavy vehicles, sportsmen and athletics' carpenters and others engaged in this type of risks.
4. Risk group IV: Person engaged in underground mines, and armory, persons engaged in electricity generation, circus, horse race hinders, mountaineers, winter sports, ice hockey, hand gliding, polo-players, and other belonging to such field.
Reasons for growing phenomena of Bank assurance:
The opening up of the insurance industry to private sector participation in December 1999 has led to the entry of 20 new players, with 12 in the life insurance sector and eight in the non-life insurance sector. Almost without exception these companies are seeking to utilize multiple distribution channels such as traditional agency, Bank Assurance, brokers and direct marketing. Bank assurance is seen by many to be a significant or even the primary channel (the latter being the case for at least SBI Life).
In other Asian markets we have seen bank assurance make significant headway in recent times. For example, bank assurance accounted for 24% of new life insurance sales by ‘weighted’ premium income in
equivalent 2001 statistic of 15% and is as a result of growth in significant bank-centric
bank assurance operations. In
· Life insurance premium represents 55% of the world insurance premium, and as the life insurance is basically a saving market. So it is one of the methods to increase deposits of banks.
· In non-life insurance business banks are looking to provide additional flow of revenues from the same customers through the same channel of distribution and with the same people.
· Insurers have been turning in ever-greater numbers to alternative modes of distribution because of the high costs they have paid for agent services. These costs became too much of a burden for many insurers compared to the returns they generated.
· Insurers operate through banc assurance own and control relationships with customers. Insurers found that direct relationships with customers gave them greater control of their business at a lower cost. Insurers who operate through the agency relationship are hardly having any control on their relationship with their clients.
· The ratio of expenses to premiums, an important efficiency factor, it is noticed very well that expenses ratio in insurance activities through banc assurance is extremely low. This is because the bank and the insurance company is benefiting from the same distribution channels and people.
· It is believed that the prospects for increased consolidation between banking and insurance is more likely dominated and derived by the marketing innovations that are likely to follow from financial service modernization. Such innovations would include cross selling of banking, insurance, and brokerage products and services; the increased use of the Internet by consumers; and a melding of insurance and banking corporate cultures.
· One of the most important reason of considering Banc assurance by Banks is increased return on assets (ROA). One of the best ways to increase ROA, assuming a constant asset base, is through fee income. Banks that build fee income can cover more of their operating expenses, and one way to build fee income is through the sale of insurance products. Banks that effectively cross-sell financial products can leverage their distribution and processing capabilities for profitable operating expense ratios.
· By leveraging their strengths and finding ways to overcome their weaknesses, banks could change the face of insurance distribution.
· Another advantage banks have over traditional insurance distributors is the lower cost per sales lead made possible by their sizable, loyal customer base. Banks also enjoy significant brand awareness within their geographic regions, again providing for a lower per-lead cost when advertising through print, radio and/or television. Banks that make the most of these advantages are able to penetrate their customer base and markets for above-average market share.
· Other bank strengths are their marketing and processing capabilities. Banks have extensive experience in marketing to both existing customers (for retention and cross selling) and non-customers (for acquisition and awareness). They also have access to multiple communications channels, such as statement inserts, direct mail, ATMs, telemarketing, etc. Banks’ proficiency in using technology has resulted in improvements in transaction processing and customer service.
· By successfully mining their customer databases, leveraging their reputation and distribution systems. (branch, phone, and mail) to make appointments, and utilizing ’sales techniques. and products tailored to the middle market, European banks have more than doubled the conversion rates of insurance leads into sales and have increased sales productivity to a ratio which is more than enough to make banc assurance a highly profitable proposition.
· Insurers have much to gain from marketing through banks. Personal-lines carriers have found it difficult to grow using traditional agency systems because price competition has driven down margins and increased the compensation demands of successful agents. Over the last decade, life agents have sold fewer and larger policies to a more upscale client base. Middle-income consumers, who comprise the bulk of bank customers, get little attention from most life agents. By capitalizing on bank relationships, insurers will recapture much of this under served market.
· Most insurers that have tried to penetrate middle-income markets through alternative channels such as direct mail have not done well. Clearly, a change in approach is necessary. As with any initiative, success requires a clear understanding of what must be done, how it will be done and by whom. The place to begin is to segment the strengths that the bank and insurer bring to the business opportunity.
Bank assurance in
Bank assurance as a means of distribution of insurance products is already in force. Banks are selling Personal Accident and Baggage Insurance directly to their Credit Card members as a value addition to their products. Banks also participate in the distribution of mortgage linked insurance products like fire, motor or cattle insurance to their customers.
Banks can straightaway leverage their existing capabilities in terms of database and face-to face contact to market insurance products to generate some income for themselves, which hitherto was not thought of ‘Huge capital investment’ will be required to create infrastructure particularly in IT and telecommunications, a call center will have to be created, top professionals of both industries will have to be hired, an R & D cell will need to be created to generate new ideas and products. It is therefore essential to have a SWOT analysis done in the context of bank assurance experiment in
SWOT Analysis: (Strength, Weakness, Opportunities, Threats)
In a country of 1 Billion people, sky is the limit for personal lines insurance products. There is a vast untapped potential waiting to be mined particularly for life insurance products. There are more than 900 Million lives waiting to be given a life cover. There are about 200 Million households waiting to be approached for a householder’s insurance policy. Millions of people traveling in and out of
Our other strength lies in a huge pool of skilled professionals whether it is banks or insurance companies who may be easily relocated for any bank assurance venture. LIC and GIC both have a good range of personal line products already lined up, therefore R & D efforts to create new products will be minimal in the beginning. Additionally, GIC with 4200 operating offices and LIC with 2048 branch offices are almost already omnipresent, which is so essential for the development of any bank assurance project.
The IT culture is unfortunately missing completely in all of the future collaborators i.e. banks, GIC & LIC. A late awakening seems to have dawned upon but it is a case of too late and too little. Elementary IT requirement like networking (LAN) is not in place even in the headquarters of these institutions, when the need today is of Wide Area Network (WAN) and Vast Area Network (VAN). Internet connection is not available even to the managers of operating offices.
The middle class population that we are eyeing at is today overburdened, first by inflationary pressures on their pockets and then by the tax net. Where is the money left to think of insurance? Fortunately, LIC schemes get IT exemptions but personal line products from GIC (mediclaim already has this benefit) like householder, travel, etc. also need to be given tax exemption to further the cause of insurance and to increase domestic revenue for the country.
Another drawback is the inflexibility of the products i.e. it cannot be tailor made to the requirements of the customer. For a bank assurance venture to succeed, it is extremely essential to have in-built flexibility so as to make the product attractive to the customer.
Banks’ database is enormous even though the goodwill may not be the same as in case of
their European counterparts. This database has to be dissected variously and various homogeneous groups are to be churned out in order to position the bank assurance products. With a good IT infrastructure, this can really do wonders. Other developing economies like
Therefore, RBI or IRA should have no hesitation in allowing the marriage of the two to take place. This can take the form of merger or acquisition or setting up a joint venture or creating a subsidiary by either party or just the working collaboration between banks and insurance companies.
Success of a bank assurance venture requires change in approach, thinking and work culture on the part of everybody involved. Our work force at every level are so well entrenched in their classical way of working that there is a definite threat of resistance to any change that bank assurance may set in. Any relocation to a new company or subsidiary or change from one work to a different kind of work will be resented with vehemence. Another possible threat may come from non-response from the target customers. This happened in
The investors in the capital may turn their face off in case the rate of return on capital falls short of the existing rate of return on capital. Since banks and insurance companies have major portion of their income coming from the investments, the return from bank assurance must at least match those returns. Also if the unholy alliances are allowed to take place there will be fierce competition in the market resulting in lower prices and the bank assurance venture may never break-even.
The development of bank assurance in
Other regulatory changes of note in this area are the recently published Insurance Regulatory and Development Authority (IRDA) regulations relating to the licensing of corporate agents. This specifies the institutions that can become corporate agents and sets out the training and examination requirements for the individuals who will be selling on behalf of the corporate agent, the so-called .specified persons. .Specified persons. have to satisfy the same training and examination requirements as insurance agents. A noticeable exception is that for those possessing the Certified Associate ship of Indian Institute of Bankers (CAIIB) only 50 hours of training (rather than 100 hours) will be required. This also applies to certified accountants and actuaries. It is hoped that this aspect of the regulations will lead to well educated, professional bank officers carrying out the financial advisory process. Although expected, a restrictive feature of the bank assurance regulations is that they appear to constrain the corporate agent to receiving only commission; profit-sharing arrangements would seem to be ruled out. We feel that this, if applied in practice, is unfortunate as profit sharing agreements, which are increasingly common internationally, serve to align the interests of the bank and the insurance company. Also, as products sold through bank channels can be highly profitable, such agreements may be financially advantageous for banks. In the longer term a profit-sharing agreement can help a bank move from being a distributor to a manufacturer of insurance products thus leading to greater integration in the financial services marketplace.
Given the open-mindedness and responsiveness of the IRDA to regulations in general, we hope that it will not be too long before profit-sharing agreements are permitted between insurers and corporate agents