My complaint was against the LG service center for not repairing the washing machine even after providing an assurance for the repair. The technician came to my location and checked the machine and informed me that it needs to be taken to the workshop because it has got rust and it's body should be changed. A quotation was provided before picking up the washing machine from my premises.
But after submitting the washing machine to the LG service center, it was informed to me that it can't be repaired because parts are not available and I have to buy a new machine with an exchange offer though the service center. Previously, the repair estimate are around INR 8,000.00 (as mentioned in the quotation). However, if I go for an exchange offer then I might have to pay more for a new machine.
That's why I felt like I was deceived by the LG service center for luring me into this. If parts are not available then why the service center didn't inform me before sending the quotation for repair and picking the machine from my place.
Therefore, I need to know what can be done about this case?
