Jurisdiction of Consumer Forum

sanjaygarg796@gmail.com (Querist) 15 August 2009 This query is : Resolved
Whether the dispute for the services of toll free telephone No. comes within the jurisdiciton of consumer forum dispute or not?

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Y V Vishweshwar Rao (Expert) 15 August 2009
The Nature of dispute is not clear !
details may be posted !

SANJAY DIXIT (Expert) 15 August 2009
Provide some more facts dear.

ad. creaminall (Expert) 15 August 2009
what kind of dispute you have and against whom? plz. provide the details of your dispute.

Kiran Kumar (Expert) 15 August 2009
make it clear that whether any services were rendered to u for some consideration?

A V Vishal (Expert) 15 August 2009
No, since the toll free number is taken for commercial purposes i.e customer care/tele marketing, you cannot proceed under the Consumer Protection Act against the telecom company. If the details are posted then can advise about the course of action that can be initiated.

Manish Singh (Expert) 15 August 2009
dear Mr. garg,
As the learned members said, the uery is ambigous.

If u are aghast by the mismanagement of toll free service nos of any telecom co, you can file a complaint to TRAI.
if the situation arises against any other toll free services wherein u ve paid for som other services n u get a benefit of toll free no for ur greivances/help and in such cases the services of the toll free nos are pathetic, u can move to the consumer forum as it shall amount to deficiency in service.

Amit Shukla (Expert) 16 August 2009
No.But if it is a part of a service given by any dealer or company,you purchased any thing or availed services from which,then you can file a complaint before consumer forum.Otherwise "No".

Y V Vishweshwar Rao (Expert) 16 August 2009
I Ageree with the Opinions of Mr Amith Shukla & Mr Manish Singh

The Jurisdiction of the Consumer Forum depends on the greivance of the Consumer only - The Facts /details are not available in the Query

MANISH (Expert) 16 August 2009
As per your query i have understood, I would only reply "NO".

Adinath@Avinash Patil (Expert) 17 August 2009
no,toll free telephone numhers are not come under breach of service.hence you can't file consumer complaint.