Complaint against online seller website

Rohit Jain (Querist) 14 May 2016 This query is : Resolved
Dear All,

I have purchased some products from online seller website but same are completely defective and useless. I want to take action against them both criminal and under consumer laws.

I have noted that their registered address is in Bangalore. However, the jurisdiction of courts under their conditions of sale is Delhi whereas I am residence of Gurgaon and made booking from Gurgaon.

My Queries are:
(a) Why do they have jurisdiction in Delhi when there registered address is in Bangalore.

(b) Can I file criminal and consumer complaints in Delhi, if not, then what is the appropriate jurisdiction to file complaints?

Looking forward to your guidance on this.

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