Consumer related quaries

Raj (Querist) 27 November 2014 This query is : Resolved
Dear Expert.
Kindly advice the following situation.

I have Two wheeler Insured with ICICI Lombard. 26.11.2014 midnight that insurance expired. So I renewed by using of netbanking for make the payment. Amount debited my SB Accounts.I have proof of debited in accounts (Transaction details)payment status also "success" But still not yet received cover note of policy by mail or sms. I spoke with Customer care from 25th Nov 2014 onwards still now they told check with system and under process.

My question is in case of this situation my vehicle met theft or accident. can i claim the insurance.

What I do ?
Can I approach consumer court or ligation?
Will expecting reply from experts.

S.Raj

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ROHIT SHARMA (Expert) 27 November 2014
1. The delivery of the insurance papers will soon reach you. The electronic system will generate the input of your premium paid and then the policy document will follow. It is just a day ago that you have paid the premium. Meet the insurance authorities directly.