Request for advise.
Sunil Kumar
(Querist) 25 April 2018
This query is : Resolved
it is intimated that the applicant has used the ATM Machine for transaction of Rs. 500/- of Indian Overseas Bank, Motor Market, Manimajra, Chandigarh on 06.11.201 around 2:00 PM. The applicant did not receive physical cash from ATM Machine but a message has been received on mobile No. 9357918952 of deduction of Rs. 500/- from SBI A/c No. 65028870651. The applicant has intimated about this to the Branch Manager, IOB Bank, Mani Majra, Chandigarh verbally and they assured that Rs. 500/-will be reversed automatically in the applicant’s account. But the amount did not get reversed after 24 hours. On 15.11.2017 I have registered a complaint by way of online and a message with Ticket No. 3475813048 has been received on the applicant’s mobile No. 9357918952 with the intimation that the expected resolution time of resolving the complaint within 7 working days. On 20.12.2017 I have written an email to the Branch Manager, Shakti Bhawan, Sector-6, Panchkula with the request for initiating necessary action to refund the amount of Rs. 500/- (Copy of E-mail letter is enclosed) and the Branch Manager intimated to the applicant that your email/request has been forwarded to Indian Overseas Bank for further necessary action. On 18.12.2017, Branch Manager Indian Overseas Bank, Mani Majra has forwarded the applicant’s request to RO Inspection 0812insp@iobnet.co.in with C.C. to the applicant’s email (Email enclosed) and on the same day Manager of Mani Majra Branch has sent remarks on the complaint which are as under:-
Sir/Madam
We refer to the captioned subject and wish to share the information that Mr. Sunil Kumar ,Customer of SBI Bank had made a transaction of Rs.500/- from our branch ATM Machine on 06.11.2017 around 2.00pm.According to customer he did not receive the physical cash though it got deducted from his bank account. He has produced his bank account statement for the period 06 Nov 2017- 13 Dec 2017, which clearly displays that the amount didnt get reversed.
Kindly advise the procedure to be followed as the customer is approaching us for the refund to be completed from our's Bank.
Manager
Manimajra branch (0172-2730061)
But the amount of Rs. 500/- is not credited to the applicant’s account. On 16.01.2018 I have made a grievance in the O/o Ombudsman, Chandigarh for issue direction to the concerned bank to look into the matter and resolve the financial matter without any delay. After that on 22.01.2018 I have sent another letter to the O/o Ombudsman, Chandigarh to resolve this matter without any delay.
After repeated request on 14.03.2018 the amount Rs. 500/- credited in the applicant’s account.
It is pertinent to mention here that due to deficiency in services of the Indian Overseas Bank the applicant has to suffer a lot and has made various correspondences with the respective banks. On 27.05.2011, Chief General Manager of RBI issued notification No. RBI/2010/11/547 bearing Letter No. DPSS P.D. No. 2632/02.10.002/2010-2011 dated 27.05.2011 addressed to Chairman-cum-Managing Director with the direction to entail payment of Rs. 100/- per day as compensation to the customer complaint if the complaint is not resolved within 7 days on the issue of Reconciliation of failed transactions at ATMs (RBI issued letter Copy enclosed). I have registered complaint on 07.11.2017 by way of online SBI website and a message with above Ticket Number has been received on 15.11.2017 with the intimation to resolve the complaint within 7 working days.
Complaint registered/lodge on 15.11.2017 (Online on SBI website)
Amount Rs. 500/- credited 13.03.2018
Total Days: 118 days
Total Compensated Amount Rs. 118x100= Rs. 11,800/-
According to the above said letter issued by RBI, the delay in resolving the complaint of Reconciliation of failed transactions at ATMs is 118 days and amount of Rs. 11,800/- is credit in the applicant’s account by the concerned bank. But till date Chairman-cum-MD office did not reply to the earlier email and not informed about the latest status position of the matter.
It is therefore, requested kindly direct the concerned bank to follow the directions of RBI because the applicant is entitled to getting compensation of Rs.100 per day if the amount of claim is not credited to the account within seven working days from the date of the complaint in the interest of justice and fair play.
But the bank is not send any acknowledgement, reply. what can I do in this matter.
Kumar Doab
(Expert) 25 April 2018
It is good to see that you have done your homework properly.
Has BO decided the matter?
Dr J C Vashista
(Expert) 27 April 2018
Too long a story, no time, consult a local lawyer.
Kumar Doab
(Expert) 27 April 2018
In consumer court one can appear in person or thru 'Authorized Representative' and thru a very able able LOCAL senior counsel of unshakable repute and integrity specializing in consumer/ civil matters and well versed with LOCAL applicable rules/laws and having successful track record…. and worth his/her salt..
It is a misconception that all counsel charge very very high FEE and usually in consumer forum FEE is very reasonable...
