Hello Everyone.
I got Tikona internet installed at my place on 29 September 2014. As per the plan i should get 30 GB of internet pack, 2 MBPS Speed I made a advance payment of 3300 for 6 months.
but this connection never worked properly since day 1. It had been giving problems of speed, frequent disconnection. I get speed of only 0.5 MBPS, sometimes it is 0.01 too
I have registered over 50 complaints with the operator and sent over 100 mails but still it is lying unsolved. I get call from there side everytime i send them a mail , The common reasons they give are- 1. PROBLEM IN TOWER, 2. PROBLEM IN NETWORK 3. PROBLEM IN ROOFTOP DEVICE 4. TOO MANY USERS.
I am having all the call recordings, complaint ID , Screenshots of the comp, Videos made on the speed.
Now i want to ask,
1. as i have used the net (over 5 GB) that too in emergency which gave very less speed, CAn i file a complaint as operator is not providing the services as it should have been.?
2. Also, The internet was installed so that i can work from home but it has become a burden and affected my work. Should i seek compensation for the same?
3. I had to use internet of other service provider so that i can work. This means double costing to me. CAn i get a refund even if i have used some part of my data limit?