Dear Sir/Madam,
I need your help for below incident.
I did one online transaction to recharge my mobile prepaid account. I did this on freecharge.com. Once i paid through internet banking to freecharge.com to recharge my given number, i received confirmation msg from freecharge.com that the recharge is successful but i did not receive balance in my prepaid account. I complaint to them on their custome care email address but they said that the recharge was successfull and gave me operator transaction ID and they asked me to contact operator TATA docomo for status. I contacted TATA docomo and they said that they did not receive any amount for said operator transaction ID and recharge was not successful. I forwarded the same reply to freecharge.com but they are not cosidering the fact. Freecharge.com neither refunding the money which i paid nor recharging my given number for which i paid to them. I have been complaining for 30days now.
What can i do to teach a lesson to freecharge.com??
Please help.
