I have rented out a trekking gear from a Trekking company. But I lost it and couldn't return back to them before I finished my trip.
After I came back to my hometown, I informed the company about the same. They've taken a refundable deposit from me along with the rent amount of the trekking gear. Now they're asking me to pay for the entire amount of the trekking gear which I believe is much higher than what is the actual cost.
When I refused saying that what was the refundable deposit amount being charged to me for? Wasn't that for if the trekking gear gets lost or damaged then deposit won't be refunded? Why they're asking me to pay extra money?
To which they've replied to me that it's their company policy to pay for whole amount. Non-payment of same will lead them to take legal action against me?
I need help to know what are my rights and if I am doing the right thing here or not?
NOTE: I do have the payment receipt with me where it's mentioned that I have paid them rental amount plus refundable deposit.
