THIS WAS THE COMPLAINT FILED BY ME AND TOMORROW I HAVE TO SUBMIT AFFIDAVIT OF EVIDENCE.
I DON'T KNOW WHAT THAT IS!! PLEASE HELP!!
COMPLAINT PETITION
BEFORE THE DISTRICT CONSUMER DISPUTES REDRESSAL FORUM, EAST DELHI
A petition under Section -11 of Consumer Protection Act
and
In the matter of :
Mr. Sangeet Jain
8/50, 1st floor
Geeta Colony
Delhi-110031 ...... Complainant
Vs.
Nimitech Enterprises
A-10, Acharya Niketan Market
LG Shoppy
Mayur Vihar Ph-1
Delhi ..... Opposite Party
(M/s LAVA International Ltd.
A-56
Sector-64
Noida 201301
U.P.) ..... Opposite Party
May it please your honours :
This complaint petition is being filed by Mr. Sangeet Jain, 8/50, 1st floor, Geeta Colony, Delhi-110031, referred hereafter as Complainant, and is as follows :
(Narration of the incident)
· That on 3rd June 2013 (date of purchase), the complainant bought a phone “Xolo-Q800” from a dealer sold under the brand of XOLO and owned by the Opposite party.
· That on 22nd August 2013, the complainant started facing some problems with the touch screen of the phone and called up the customer care and as told by customer care of the opposite party submitted the phone at an authorized collection point of the company at:
Nimitech Enterprises
A-10, Acharya Niketan Market
Mayur Vihar Ph-1, New Delhi.
· That while submitting the phone the complainant was told that the phone will be serviced within 5 days and complainant will be notified with email or sms.
· That after 5 days complainant did not receive any sms or email that the phone has been serviced. Hence complainant called the customer care and was told to wait for 2-3 days.
· That after 4 days complainant again called the customer care and was again told to wait for some more days.
· That on calling again and again, when no response in given by the customer care of the opposite party, complainant wrote an email on 28th September 2013 to the customer care of the opposite party and in response was told that the phone is still under repair and will be dispatched soon.
· That in the coming days complainant called again and again regarding the status of the phone and every time was told to wait.
· That on 12th October Complainant again emailed the customer care of the opposite party and asked to return the phone and in response was told that the phone will be dispatched soon.
· That in the coming days complainant called again and again regarding the status of the phone and every time was told to wait.
That the opposite party has inflicted enormous amount of mental agony and financial loss on the Complainant.
