Refund of money for website designing


Dear Sir/madam,

I had given development of a travel portal to a website designing company, sep last year.They had told me that they will complete it within one month.Total cost of website designing was Rs 70000. I have already paid them Rs 40000 in advance, but they have still not completed it. Due to this I am suffering a lot financially as it was a online travel portal.They have taken 6 extra month as promised by them. When i told them to return the amount, they are denying it.So kindly suggest me what legal steps i can take against them so that i can teach  these kind of company a good lesson and also recover the loss incurred due to this.

one more thing which i like to mention here is that the whole communication and transaction was done online or by mail and telephonically.

 

 
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Business

Since the purpose of website was commercial gain, I do not think the Consumer Protection Act would hold here, which would have been speedier but still takes a lot of time and patience.

 

Civil suit  for non performance of contract seems to be an option. Expect it to take longer. Do you have a properly drafted agreement and what does it say about the situation you are facing ? Take advise of a competent and committed lawyer with full details.

 

While the " law abiding people " look at legal options, fact is that the legal system - whatsoever it is in India - seems to protract legislation as the means to its own survival.  Buyer Beware is a wise adage in all situations.

 

 

 
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ADVOCATE & LEGAL CONSULTANT

Mr.Hardeep has covered the issue in very nice and opt manner. I would like endorse his views.

 
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Agreed with the views of Mr. Hardeep.   You may consult a local lawyer, show the agreement details to him and take his advise to proceed before the consumer forum or civil court for releif.

 
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Advocate

Least you should do is serve them legal notice. At times things settle at that stage itself.
 
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When you hired the web desiging company, did you made a complete contract in written form with all terms and conditions? If yes, then you can can legal action against them.

If  you paid via Paypal or a credit card and can file a dispute to recover your money. Email the designer one last time and say “If I don’t hear from you by date, I will be filing a dispute with Paypal.” Once that date passes, don’t hesitate, get your money back and move on.

 
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Thanks a lot to all for your precious advice.
 
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