On line credit card fraud

One of my freind has been cheated on-line on 09/08/2017, where his international SBI credit card has been used without his consent in USD which is equivqlent to Indian Rs. 4.17 lacs (approx) for on line fraudulent transactional shopping through different shopping sites,without generation of OTP which is mandatory authentication guidelines as issued by RBI and now the concerned police station is not filling FIR in this regard without report from DIG/SSP of the centre (Kanpur City/Nagar).

With every passing day SBI card is asking for copy of lodged FIR in this regard but all efforts in vain to no result. Please provide valuable advise how FIR can be lodged.

Kindly guide and help.



Submit a written complaint to police by letter/email under proper acknowledgment.

Forward the same to M/s SBI card....




YOu can pursue the matter also thru RTI with police.


Without OTP it is not possible at all.Think on he had sent all documents. I personally use this last 13 years and from 2015 OTP has come. So pls your property avoidance.



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