I have given my car to a IBA approved Packer and Movers for transporation from Delhi to Patna. As per agreement the Agaency was supposed to deliver me the vehicle within 7 days but it was delivered after 29 days . But to my surprise they have damaged the vehicle and the vehicle is in worst condition, The vehicle had met with an accident in Delhi and it AIRBAG is also damaged and the front portion is damaged .But instead of informing they have repaired the vehicle through local mechanics and have debared me from getting the claim from Insurance Company . They tried to hide the fact that the vehicle hs met with an accident and have mentally harrased me resukting into financial loss. Now that I have submitted the vehicle for repair in Maruti Service station they have give me the Qutation of 1.4 lakhs which he is refusing to pay.In such case what should be my course of action.please advise
Initially send him demand notice and if you availed services of transporter for personal use, you can sue them under consumer act or if any terms debars you as a consumer you will have to sue the transporter in civil courts.
Concurrently you can file a complaint with police against transporter and the owner of transporter for criminal breach of trust
Your case comes under the preview of Consumer protection Act .packer and movers had given you deficient services and violated the terms and conditions of agreement so they are liable to compensate you.