My son got a new SBI cad in May 2017.
After a month of usage he got a call from sbi card for upgrade.
Credit card provided personal details and wanted OTP for upgrade and so shared.
Suddenly, got two message posting 2 transactions each for Rs. 5000/-.
The credit card team was immediately contacted and alerted.
Credit card was blocked and transaction dispute was raised and submitted.
Transactions were in memo status for 3 days after that changed to settled
SBI card demand for payment.
Please advise whether my son's liability for the transaction in the following situation
1. No transaction was initiated
2. OTP was not used
3. SBI card was alerted immediately and submitted dispute form within 24 hours of transaction
4. Transaction acquirer or SBI card team delay to share beneficiary details for filing criminal complaint