Lakshmi 19 November 2016
Kumar Doab (FIN) 19 November 2016
You have got the right citation.
It is RBI master Circular on Customer Services; 19& 20
RBI is Central bank its guidelines have statutory force.
SBI has to maintain the guidelines and its internal guidelines on its web site and provide a free copy to customer/claimant.
Have you submitted all papers under proper acknowledgment?
Which documents are submitted by you?
Has the BM asked you to produce sureties in writing?
Kumar Doab (FIN) 19 November 2016
Repeated query.
Pls don't repeat.
Lakshmi 20 November 2016
Lakshmi 20 November 2016