Broadband internet bill not paid
tejkul1401@gmail.com
(Querist) 11 January 2018
This query is : Resolved
Dear, I was using tikona internet.Tikona Service ID No 1118582970 At start provided me service but with minor interruptions. From May, June their internet services was very poor. Need to complain, But from 9 June, 17 the case was very worst that I was not able to use internet. I complained many times. Lot of follow ups taken through mails and on phone. But very poor response. Daily they called me asking same questions and saying engineer will come for the solution. Nobody comes. So again I need to take follow-ups for the same but when I calls them they says that we cannot send engineer to your as it�s a cable operator area. From 6 June, 17 my internet was not working properly As policy is they took advance payments. So for the issue I denied to do payment. But I have taken everyday follow up ask them to solve the issue. But they never solved the issue and daily called me for the money and bill payment. They badly harassed me on phone saying they will come to home or will do legal action and police complaint. My question is if Tikona is not able to provide service in my area they why they gave service to me. And if I was not able to use internet as per the commitment then why they asks me for bill payment. On 06.01.2018 I got legal letter from tikona for bill payment. I called them so they have blocked my number. Also they are asking for Modem. I don�t have any modem I have my own wifi router bought at the time of installation by paying money. From June Tikona have not provided me internet service & js a wire & asking for bills and harassing me in bad way. And they are asking for late fees and fine. Then what about my mobile bills for reporting the issue. Earlier all bills were clear no issue.If tikona is not able to provide service is Tikona�s fault. But for their fault Tikona is harassing me without my fault.
Plz tell Tikona have filed a case in Civil court what to do. I have all mails and recordings for issue.
Kumar Doab
(Expert) 11 January 2018
Same query that was posted in forum also...!
