Insurance ombudsman folliwing a arbitrary self imposed procedure.
surjit singh
(Querist) 28 October 2012
This query is : Resolved
This is a matter before the Insurance Ombudsman. The Applicant approached the Insurance Ombudsman and his complaint was registered on 20.6.2012. After three months the Insurance Ombudsman issued notice dated 24.9.12 to the applicant after the date of registration of the complaint for sending the complaint again in form P-II, otherwise the case will be closed. The complainant again sent his complainant in form P-II.
Whether the Insurance Ombusaman is not governed by the Redressal of Public Grievnaces Rule, 1998.
In this rule it specifically provides that the complaint is to be disposed of preferablly within three months and no where the rules followed by the insurance ombudsman speaks of again sending the complaint in form P-II when the case is received and registered.
In this case what is next step available to the applicant, when the Insurance Ombudsman is following a self impossed procedure not impowered by any law or rules. The applicant has also filed an RTI application in this respect asking whether there is any other written rule which is follwed by the Insurance Ombudsman. In view of the above is it advisable to approach the Insurance Regularatory Authority or wait for the reply of the RTI Applicaton, or submit himself before the discrition of the Insurance Ombudsman.
Kiran Kumar
(Expert) 28 October 2012
You may write a complaint to the appropriate ministry as well.
surjit singh
(Querist) 29 October 2012
When the Insurance Regulatory Authority is there which supervised the work of the Insurance Ombudsman will it be proper to right to the appropriate Ministry. Whether it will be the Ministry of Finance or any other.
mahendrakumar
(Expert) 31 October 2012
you may write to the IRDA along with a copy of the complaint to the Insurance wing of the finance ministry too.
meanwhile,could you elaborate the issue in detail?
