consumer grivence

Querist : Anonymous (Querist) 08 March 2011 This query is : Resolved
A note book was purchased from ACER and window media player in same did not function properly. the notebook was purported to be replaced with another notebook (the seal of which was broken , thus the same was accepted by consumer under protest)Now, the consumer has moved consumer forum. but the ACER avers that window media player does not not work in some computers and that the ACER does not give warranty for the same. Kindly help the consumer?? what contention he should put before the court in this regard?

Also, the fact regarding the broken seal came to notice of consumer after recieving the same but the same was recieved under observation by the consumer. Can the consumer file a criminal case of cheating against ACER pending the litigation at consumer forum?

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