icici bank
Querist :
Anonymous
(Querist) 29 May 2011
This query is : Resolved
icici bank has cheated me 90000 INR in sending money by TT to hsbc bank hong kong.
executive of the bank gave me HKD rate 5.8 but i was charged by bank 6.3 as this was not the bank rate that day today also is 5.85 so i was charged more 90000 in 1800000 INR transfer
maybe executive of bank of that branch karol bagh new delhi had incentives in charging high rate. i want to complain & take legal action against that executive can u help me in this matter
M/s. Y-not legal services
(Expert) 29 May 2011
I think you can file a complaint before the consumer disputes redressal forum for compensation., or you can lodge a complaint before the banking ombudsman for further complaint against bank.
M/s. Y-not legal services
(Expert) 29 May 2011
I think you can file a complaint before the consumer disputes redressal forum for compensation., or you can lodge a complaint before the banking ombudsman for further complaint against bank.
M/s. Y-not legal services
(Expert) 29 May 2011
I think you can file a complaint before the consumer disputes redressal forum for compensation., or you can lodge a complaint before the banking ombudsman for further complaint against bank.
Kiran Kumar
(Expert) 29 May 2011
it will be better to file a Consumer Complaint.
as far as Banking Ombudsman are concerned I find them to be biased authority.
J. P. Shah
(Expert) 29 May 2011
Please visit
http://www.lawyersclubindia.com/share_files/HOW-TO-ADDRESS-PROBLEMS-WITH-BANKS--2013.asp
malipeddi jaggarao
(Expert) 30 May 2011
Thanks for Expert J.P.Shah for his attachment.
The gist of the query is
"executive of the bank gave me HKD rate 5.8 but i was charged by bank 6.3 as this was not the bank rate that day today also is 5.85 so i was charged more 90000 in 1800000 INR transfer".
Be clear what is the transaction. Wherefrom it eminated i.e., either from India or from abroad. There can not be such a difference in rates quoted and applied. If the executive gave you rate, whether it is on record? What is the transation? What is the rate applicable as per RBI rates as on that day? There will be some variation in the rates quoted by banks depending upon their short/long positions in that currency. But if the rate given by the executive is on record, you can represent to the higher authorities of ICICI Bank initially and ask them to refund the difference. If they do not respond, you can either go to consumer court of Banking Ombudsman. If you give full details of transaction, like whether it is inward/outward remittance, the purpose etc., I will be in a position to guide you.
abhishek
(Expert) 31 May 2011
you can file a complaint to banking ombudsman or also before consumer forum in Delhi if you are resident of India
Guest
(Expert) 01 June 2011
Dear Anonymous,
To avoid any infructuous effort, you are advised that before taking any action you may check the conversion rates of foreign exchange on the date of transaction. There are always two conversion rates, (1) conversion of foreign exchange in Indian Rupees, and (2) conversion of Indian Rupees in to foreign exchange.
So, first of all check from any other bank the rates of conversion for remittance applicable on that particular date, so that you may not work with uncertainty.
