Feasibility of Online banking in India
The red tapism in public sector banking and lesser consumer base is being attributed to as the reasons for the Indian banks to enter into the online banking this late. With the rapid development in the technological infrastructure (security, confidentiality is being mainly referred to) and the legal framework being better equipped, the online bank has become a feasible mode of banking in
Regulatory framework in India has gone a long way forward, with the Information Technology Act 2000 attempting to address a number of e-commerce regulatory issues, address the need for banks to go online and have laid out security measures to be adopted (since online baking is overlapping with e-commerce on most occasions and having to deal with cross-border jurisdictions), and with the comprehensive and forward looking guidelines brought out by the RBI.
Along with the favorable scenario in the techno-legal aspect and the increasing internet consumer base has taken the trend of online banking from basic information dissemination service to fund-based transactions on their accounts, hinting at the ample growth prospect of online banking in
In the Internet banking system, information is considered as an asset and so worthy of protection. However, the present system of authentication does not address the security aspect in full. This calls for an urgent need to acclimatize the whole system.
According to Online Banking Association, member institutions rated security as the most important issue of online banking. There is a dual requirement to protect customers' privacy and protection against fraud. Another major issue is that of Data Protection and the need for a legal and regulatory framework.
The Information Technology Act, 2000 does not address this issue.
On the technological front the Indian Internet banking system is facing many hurdles. The problems include operational risks, security risks, system architecture risks, reputational risks and legal risks. Phishing is another issue that needs attention. Experts suggest that simple rules such as not sharing login IDs and passwords with anyone, would keep customers safe.
It would obviously take much time before the online banking could be called a fully alternative banking mode to the conventional one. Legal and cross-border risks can be avoided through proper customer identification devices, information screening techniques, periodic reviews on compliance with various laws, and gaining knowledge of various national laws (applicable) and guide the customers through their cross-border dealings. The compliance part and policy regulation part should be assured by the RBI and the need for a data protection law cannot be denied.
The security issues can be tackled by having the bank's systems technologically equipped to evade operational and security risks. Reputational risks can be prevented by testing of the system before implementation, developing contingency plans (to handle system disruptions, system hackers, security lapses and virus attacks) and creating back-up facilities. Customer education and awareness also need to be addressed, as unless the customers are taken into confidence and made comfortable with the working of online banking all the technological development will go in vain.