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keerthi Ammu   20 September 2022

What is a service-based sla? - vakilsearch

sla based services - An agreement for all clients utilising the services provided by the service provider is known as a service-based SLA. As an illustration, a mobile service provider provides all of its clients with routine maintenance as part of a package that includes universal charging.


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Ramakant Gupta (lawyer )     21 September 2022

A service-level agreement (SLA) defines the level of service you expect from a vendor, laying out the metrics by which service is measured, as well as remedies or penalties should agreed-on service levels not be achieved. It is a critical component of any technology vendor contract. 

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