We have just won a case involving Idea. The DCDRF dismissed the part of complaint involving Billing referring to SC judgment in case of BSNL-M.Krishnan, and asked to go for arbitration, but entertained part of complaint involving DND,SMS and penalized the company. During the complaint the matter was followed up properly and local Regional and Customer Service head rushed to residence of complainant and tendered apology in the presence of society. This was a public shame for the company. The offender employees have been terminated and some of them have been transferred. They requested with folded hands not publish the matter in media. Each connection that gets disconnected is a loss for the company. So almost all companies have circulated an unwritten order and thus matter is put to collection and most of the ill informed, hapless, gullible customers end up paying the inflated amounts. This is precisely the situation where one should help countrymen. Learned members/experts of LCI like Advocate Prem in fact help the fellow countrymen by rendering professional advice and direction.
There are judgments delivered by some DCDRF including at Faridkot vide which the hon'ble forum decided the matters despite SC judgment. Hence it shall depend upon the conviction of President/member of DCDRF if you lodge consumer complaint. If you lodge complaint based on fraud, threat, coercion, harassment this may be rewarding. However you should give an opportunity to MD of the company by providing phone numbers from which calls were made and demand that MD should disclose the complete identity e.g. name with sir name (full name as in certificates of employee submitted to company) designation, department, office address with pin code, official landline number with STD code, mobile number, fax number with STD code, email id company official who has sent your details including your phone number and your relatives phone number ( mention phone numbers) and thus authorized to a collection/recovering agency and or police/court,
and
name of collection/recovery agency as in records of the government and agreement with Idea,
name with sir name (full name as in certificates of employee submitted to company) designation, department, office address with pin code, official landline number with STD code, mobile number, fax number with STD code, email id of its Prop/Partner/MD/Director whosever is/are owners/promoters of the agency who has received your details( as mentioned above) from Idea
and
name with sir name (full name as in certificates of employee submitted to company) designation, department, office address with pin code, official landline number with STD code, mobile number, fax number with STD code, email id of the personnel who have made these phone calls.
You may add that since the act of these personnel and company is criminal, illegal company should supply you their residential/permanent address also so that you can prosecute them.
You should also demand complaint number if any issued to your representations made to Gallery and if no complaint number was issued why it was not issued?
You must visit the local Regional Office and find out the names and contact details of local Regional Head, Collection head and if possible record your transactions and make them a party.
When it happens for the first time there are initial hiccups which are exploited by these companies. Once you have handled such matter in your life successfully you shall not feel perturbed. The local councilor, corporator, union leaders, community members may be involved. Exert full pressure. You have been subjected to insult. Chase your complaint with full force and make them pay a price for it.
