Deepak Vasudevan (Tech Architect) 28 February 2011
Most of the banks, insurance organizations and other service providers seem to be sending reckless telemarketing messages and when challenged direct us towards the fact that we are not registered with their private do not call registries. Aren't they obligated to conform to National Do Not Call Registry and ensure their private databases if any remain in sync with the national administrative setup?
What action can be initiated against them for such lapses?
Swati .... (Legal ) 28 February 2011
Subscriber may complaint to his telecom service provider, if he receives Unsolicited Commercial Communication (UCC) even after 45 days of regisering his number for UCC. While making the complaint to this telecom service provider, he should mention the call originating telephone number, date/time of the call and type of commercial message. It may be noted that complaint should be lodged within 15 days from the receipt of such UCC.The subscriber should insist for the complaint No. which should be kept for further reference.
As per regulations, the service provider has to intimate the action taken, to the complainant within 28 days (in case of UCC belongs to his own Telemarketer) and 35 days (in case of Telemarketer is of other service provider) from receipt of the complaint.
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