My name is Anjani k Singh. I have a credit card with SBI bank since last 4 year. I always pay my dues on time and never charged with any late fees. At date 05/10/2010 night 3.33 Am I got a SMS from SBI about transaction of 2000/= Against IDEA Cellular Mumbai. At morning 7.23 am I got a SMS regarding blocking of my SBI credit Card Account. When I called up the customer care at 8.07(SBI Customer care open at 8 am) they told me about 5 suspicious transactions on my account so they have blocked my account. I conferment then those 5 transactions are not mine and told them to stop payment to IDEA. They told me to send a dispute form. I send then a dispute form at date 07/05/2010
I also file a FIR (FIR N0 309/2010) at TROMBEY Police Station at date 12/10/2010 and send a FIR Copy to SBI also, but SBI refuse to take any action against fraud .
At Date 09/11/2010 a file a complaint RBI Ombudsmen for same. After filing a complaint with RBI ombudsmen SBI give me a temporary Credit book for 10000/ at date 16/11/2010, and send me a mail that they will investigate matter and they will inform me shortly. But after 2 month I didn’t get any call or letter from SBI. Now SBI not revert back the Temporary Credit book of amount of 10000/= but also forcing me to deposit money as soon as possible other will SBI will send a recovery agent at my home and also they will but my name in CIBIL so in future I will not able to take any lone from Bank
When I asked SBI the Detail of transaction they told me that they cannot provide me any detail regarding Fraud transaction.
Sir can anyone please suggest me what to do in this case
