I bought a vodafone sim last month on December 15th. I have been using that until now, from December 16th when it was activated.
From the day it got activated, my tariff plan was 10p/min for Vodafone to vodafone, and 30p/min for vodafone to other service providers.
A lot of times, I was wrongly deducted with 75p/min instead of 30p/min. This happened more than a 50 times i guess.
I contacted vodafone 5 times, when they didn't respond properly, and someone said there were technical issues, someone said everything was alright and that there was nothing he could do, and someone else didn't even understand my question, even after explaining 4 to 5 times. Atlast today I spoke and the customer service executive told that i was deducted wrongly.
This has caused me a lot of frustration, I ve lost my money. The service person told me the money won't be credited back but that the issue will be sorted out.
I want to sue vodafone for a million US dollars for all the frustration caused, money lost, time that was wasted by their representatives, etc.,
How do i go about proceeding with this? How can i sue them?
