My debit card blocked by bank and issue a new card but on the way new card blocked also.
Detail are below and I want to know is this real reason to block my card after two and half month later?
Can I do something for that?
Bank reply wia mail.........,below.
Dear Mr. Kumar,
Weinvite reference to yourappended email dated December 31, 2014 and our subsequent telephonic discussions with you towards blocking of your debit card during September 2013.
Firstly, please accept our apologies for the delay in responding to you.
As discussed, we would like to confirm that your debit card no. 0272 was blocked on September 07, 2013 because a replacement card was issued the same day bearing card number - 1229 through IVR request number - iv18840951, which was initiated from your end on June 15, 2013.
Further, we understand that the card number 0272 was duly activated upon your subsequent instructions and now you are able to seamlessly transact through your debit card.
With regard to your interaction with our Shaktinagar branch and the unpleasant services extended to you, we tender our sincere apologies for the deficiency in service at branch level. We also assure that we have taken a very strict note of your feedback and the concerned staff has been suitably sensitized to be more careful during discharge of his/her duties.
For any further clarifications or assistance in this regard, please feel free to get in touch with us at customer.service@axisbank.com. Alternatively, you may also write to us at nodal.officer@axisbank.com
Regards,
Divya Bajpai
For Nodal Officer- Grievance Redressal
Axis Bank Ltd.
Ph. No:(022) 4075 4734
From: Arun Kumar To: helpahmedabad@rbi.co.in Cc: shikha.sharma@axisbank.com ,
p.oza@axisbank.com ,
rajendra.swaminarayan@axisbank.com
Date: 12/31/2013 05:23 PM
Subject: axisbank debit card blocked without reason
Sir/Medum
I have an account in axis bank my debit card was blocked
on 07/09/13 without any knowledge to me and a new debit card was dispatched but when this new card was on the way blocked by bank and as usually I
had received another sms for blocked new card
When I asked for this to branch they ignored me.
Nobody respond.
After some days I have written two letters via Indian post first one to the nodel officer kalpna watkar, and second one to the branch manager.
But no response from both parties. In last I m write this letter to you with hope to solve me issues With bank.
Some proof in my fever I have attached with this mail.
Thanksgiving
ARUN KUMAR
Sir/Medum
I have an account in axis bank my debit card was blocked
on 07/09/13 without any knowledge to me and a new debit card was dispatched but when this new card was on the way blocked by bank and as usually I
had received another sms for blocked new card
When I asked for this to branch they ignored me.
Nobody respond.
After some days I have written two letters via Indian post first one to the nodel officer kalpna watkar, and second one to the branch manager.
But no response from both parties. In last I m write this letter to you with hope to solve me issues With bank.
Some proof in my fever I have attached with this mail.
Thanksgiving
ARUN KUMAR
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