I booked a room in hotel DRH residency, Ahmedabad for 27th January 2013. The booking was done through makemytrip.com and I made an online payment for Rs.2000/-. I needed the room on the 27th for the entire day i.e. from 8:00 am till 10:00 pm. However after the booking was made, the booking voucher showed that the check-in timing will be at 12:00 noon. I called up the hotel to complaint about the same and to my utter dismay, the hotel authorities informed that I can check-in only after 12 noon. I requested them to cancel the booking and refund my money. However, I was informed that bookings can be cancelled but money cannot be refunded. The hotel has also confirmed that no refund can be made, through an e-mail.
My train will arrive at Ahmedabad on 27th Jan at 7:00 am. What am I suppose to do for 5 hours? Its an urgent work for which I am coimg to the city with my family. And its sheer stupidity to check-in at a hotel at 12:0 noon. I have made repeated calls to the hotel and makemytrip, but instead of helping me, I am being told that no refund can be given at all.
I request you to take immediate cognizance of this and take action against the fraudulent activity of this hotel as well as makemytrip.com.
Regards,
G.N. Gautam