Worse service by hp

Do you have complaint/transaction numbers issued by CCE?

If not you may mention that complaint number was denied to be issued to you.

As telephonic conversations have not helped you, now you should resort to written representations.

You may escalate the details to local BM, MD, and Company Secretary, Nodal Officer/Appellate Authority of the company and supplier and ask them to treat it as a notice and company should beg apology in writing.

In your first representation {title it as NOTICE} to HP, supplier, you may narrate all previous representations {by phone/email/in person quoting phone numbers, date of call, name of company, company personnel etc}and demand replacement of defective equipment, and payment of compensation { as deemed fit by you and give separate detail of actual costs on phone calls, emails etc for refund} so as to reach you say in next 7 days or you shall be constrained to approach the institution of print an electronic media, police, anti fraud cell, regulators, NGO’s, consumer help groups, legal-social-public portals, lawyer/law firm, courts of law etc. at their cost and consequences.

If company approaches you on phone { record the call}you may demand that competent official of the company may come to you at appointed time with all call recordings etc on appointed time, date, venue given by you.  You may ask the company official to show his/her original ID and record the meeting {audio/visual. Mobile comes handy.} And handover copy of the written representation, and minutes of meeting to company’s official under acknowledgment.

You may take crowd of well wishers to the office of the local BM and create enough noise so that the company gets moving. However record everything and submits minutes under acknowledgment.

If nothing works you have the option of issuing legal notice, filing a complaint in consumer Forum.

There are consumer help groups which have done good job, you can approach them too e.g:

www.grahakseva.com/

pehredar@network18online.com

You can approach them too.

You can file the consumer complaint before the consumer disputes redressal forum (
Consmer court) against the HP, definetly you will get the refund of your money or replace of new one instead of old one  long with compensation from the HP becuase the said desktop is comes under warranty within warranty period