Franchisor is misguiding

Dear Sir; Greetings for the day!! I am doing a bussineess of bussiness corresppondent through SBI bank. Before 4 month i have applied of IRCTC agent / Agency through IRCTC authorized Agent " EASY BILL INDIA LTD " for Railway agency. For this agency i have paid Agency Charges Registration of Rs. 3000 + and another charges of Rs. 2000 for Digital Signature. At the signing time of application they told me that the registration will be done within 1 month. But this is the more than 4 month by applying to EASY BILL for agency. Till date i have not recieved any reply from EASY BILL and IRCTC . When i am asking them questions then they are giving me reference of their person and when i am calling to their officer they are not responding this way these people are harrashing me. Also whenever i am giving my complaint to their Head office delhi they don't give me complaint no and also they don't give me update on my previous complaint s. Therefore i have decided to file my police complaint against their office which is in Navi mumbai because i have lost my bussiness of ticket booking and customers also But i dont know what will be The my complaint type like - cheating/ fraud etc and how and which authority i complaint Also their Headiffice is located in Delhi and therefore jurisdiction is Delhi. They are not refunding the money also not responding to the my mail. Kindly i request you all people to advice and guide me Thank you