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Kunal kumar (Student)     21 December 2019

Taking advantage of consumer innocence

Icici direct provide a new scheme of brokerage charge to its various clients. I have also received an email on this as I am also eligible for this scheme. But we need to activate that scheme through customer service or by IVR call. The scheme is not chargeable. As I am eligible for the scheme I have started trading in ICICI DIRECT on 19th December and didn't activate the scheme for my account as I was under impression that it is already active. The brokerage they charged me is around Rs. 77k however it could be Rs. 5k under the said scheme. Rs. 77k includes 65k brokerage and 12k gst. On the very next day i raised this concern with the customer service. And awaiting response. Can I claim to revise the brokerage amount according to the said scheme on the background of innocent? Please help me on this. Regards, Read more at: https://www.lawyersclubindia.com/forum/modify_message.asp?msg_id=839050


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 8 Replies

Rama chary Rachakonda

Rama chary Rachakonda (Secunderabad/Highcourt practice watsapp no.9989324294 )     21 December 2019

Law never excuse innocence. This is the fundamenal basics of laws.

Kunal kumar

Kunal kumar (Student)     22 December 2019

Thanks for your response sir. The new scheme is not chargeable. If I had opted the new scheme I would have paid only Rs.5k as brokerage. It became a scenario where the company is taking the full advantage of the innocence of the client. Can I sue the company based on this ground? Or is there any other way to recover the excesses charges? Regards,
Kunal kumar

Kunal kumar (Student)     22 December 2019

Thanks for your response sir. The new scheme is not chargeable. If I had opted the new scheme I would have paid only Rs.5k as brokerage. It became a scenario where the company is taking the full advantage of the innocence of the client. Can I sue the company based on this ground? Or is there any other way to recover the excesses charges? Regards,
Kunal kumar

Kunal kumar (Student)     22 December 2019

Thanks for your response sir. The new scheme is not chargeable. If I had opted the new scheme I would have paid only Rs.5k as brokerage. It became a scenario where the company is taking the full advantage of the innocence of the client. Can I sue the company based on this ground? Or is there any other way to recover the excesses charges? Regards,
Kunal kumar

Kunal kumar (Student)     22 December 2019

Thanks for your response sir. The new scheme is not chargeable. If I had opted the new scheme I would have paid only Rs.5k as brokerage. It became a scenario where the company is taking the full advantage of the innocence of the client. Can I sue the company based on this ground? Or is there any other way to recover the excesses charges? Regards,
Kunal kumar

Kunal kumar (Student)     22 December 2019

Thanks for your response sir. The new scheme is not chargeable. If I had opted the new scheme I would have paid only Rs.5k as brokerage. It became a scenario where the company is taking the full advantage of the innocence of the client. Can I sue the company based on this ground? Or is there any other way to recover the excesses charges? Regards,
Sankaranarayanan

Sankaranarayanan (Advocate)     24 December 2019

You can wirte letter to Bank 

Gautam Chopra

Gautam Chopra   28 January 2020

Hi! Kindly share all the details of the matter and also your personal details and email Id and Mobile Number at:

advgautamchopra@gmail.com.

We can see if you can get relief.

Instead of writing mail, you may record the Satement giving all the possible details of the matter and also your personal details as mentioned above, either in English or Hindi and mail the audio file at the above given email Id.

Wrm Regards,

Gautam


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