There is a local yellow pages website where a user has posted (angry, but no abusive language) comments about the poor quality of service by a business, on a page of the website giving details about that business. The business owner asked the website to remove the comment, but the website refused to - though the website deleted a sentence from the comment (that had 3-4 sentences) that directly called the business owner nasty names (though not abusive).
The business owner then sent the website a legal notice asking the site to pay him Rs. 10 lakhs for defamation and insert ads in all national newspapers apologizing, else face a lawsuit.
Where does the website stand? As in, what are courts likely to rule in such a case? Thank you for your time.
Another point - the comment was made over 3 years back.