Srinivas (CEO) 13 August 2014
Some recovery agents from ICICI bank are un necessarily harassing me for some loan taken by my brother which is unpaid. I do not understand how am I responsible for his default.
What is the procedure to deal with this kind of harassment. is there an ombudsman of ICICI where I can lodge a complaint
Kumar Doab (FIN) 13 August 2014
As per various publications M/s ICICI bank is indulged in such practices despite court judgments and RBI guidelines.
You may go thru:
Discussion > Civil Law > Harrasment by icici banks recovery agents
You may record all calls/visits (audio/visual) and state that you are not borrower and the calling person may call the person to whom Bank has advanced monies and if Bank or its recovery agencies wants to communicate it may send a letter on letterhead under original seal and signature by Redg. post only.
You may also supply a terse communication to BM of local branch near you, Nodal Officer, MD, Chairman of the bank under proper acknowledgment……………………….and if Bank maintains studied silence and does not beg apology in writing you may lodge a complaint with SHO of local police station, SSP, Police Commissioner under proper acknowledgment.
If still you are bothered approach your lawyer.
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