Ever since my ICICI account was opened i never ever received any sms (transaction alert ) on my registerd mobile no. This resulted in fraud on my a/c. Money got debitted and I came to know only when i went thru the bank statements. Bank kept charging me for the sms alerts on quarterly basis.
However, on 4th May'19 I did online transaction by transferring 10k ro my sister's a/c. both ways transaction was done ie, debit as well as credit, but I did not receive the sms for neither of the one. I confirmed whether my no. is registerd for receiving sms, but failed to understand how can you charge for the services and still not send the sms alerts.
The total amount for which fraud took place is 81,700/-
How shall I ableto recover this as from the total 6 transactions, 3 happened in the year 2017 and 3 in 2018.
We have sent complaint to bank with necessary documents but they are not saying anything about 2017 year fraud, rather speaking about 2018 money fraud.
Kindly help as the amount withdrawn in 2017 in quite big than 2018.