I am Rajneesh Kumar Garg,couple of days before (4th Nov. 2012) I got one SMS that transaction from my HDFC Credit card has happened from Moscow, merchant, OPLATA.W1.RU. I immediately called to customer care to inform this and requested them not to release this amount and to get blocked this card. When I was discussing with customer care, during discussion I got two more SMS of transactions from the same merchant, I informed to customer care that these are Fraud and I have not done these transaction and not release this money, I am in India, at my home and not using this card.
Customer care informed me that merchant has not claimed these transactions and this will be taken care.
But bank released this amount was released to merchant (in spite of my complaint).
I have done one FIR in Police, and one application also in cyber crime cell and also complaint in banking ombudsman (at three places).
Investigation from these are in progress.
But bank says, after investigation they found that transaction were secure, and it's my liablity to pay the amount. But bank is not ready to tell me the items purchased/shipped location by this amount..
Today (19th Jan 2013), i got a call from HDFC bank to deposit the money, their language was also not good. Sir what actions bank can take..
He was saying that my credit rating will be effected..
But sir i want to wait for decision of the three complains..
is the bank can force me to deposit the money..?if i don't pay the money till the decision..will there be any issue..bank keeps sending me amount with interest.