Bank staff

Sonia Batra (Querist) 01 November 2019 This query is : Resolved
Dear Sir/Mam
I am working as a operation manager in a bank
Sometimes customer misbehave with the staff for no any reason.As customer having proper producer for complaint against bank staff they use this as a pipeline to satisfy themselves. I just want to know that is there any procedure so a banker can follow and do banking job without any fear...

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Sudhir Kumar, Advocate (Expert) 02 November 2019
no facts stated.

Isaac Gabriel (Expert) 02 November 2019
Banking services and service rules provide adequate inherent safeguards.What else you want?

Dr J C Vashista (Expert) 02 November 2019
It depends upon specific incident, wherein provisions of Indian Penal Code can be invoked.

krishna mohan (Expert) 04 November 2019
Being in service industry you have to respond to customer in a way expected by your bank. However if customer demand is unreasonable you can escalate to your higher authorities.