online selling company fraud

Om Dubey (Querist) 05 March 2016 This query is : Resolved
I purchased product from online shopping company but that was not actual what was displayed on companies website.
I called the company and they assured me that they will refund but its been 2 months.
what can I do?

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Guest (Expert) 05 March 2016
Being forensic expert, do you believe that mere telephone call can serve as proof to your complaint? Serve the company with a legal notice to get formal assurance.

Sudhir Kumar, Advocate (Expert) 06 March 2016
agreed with Mr Dhingra.

It may be (depending upon full facts) a case of consumer violation or a criminal act.

Rajendra K Goyal (Expert) 06 March 2016
Agree with the experts.

R.K Nanda (Expert) 07 March 2016
nothing to add more.

Om Dubey (Querist) 08 March 2016
Dear PS Dhingra
I have with me original bill and the call details which I have made to the company.

Rajendra K Goyal (Expert) 08 March 2016
Send notice and file consumer complaint.

Guest (Expert) 08 March 2016
Strange reply to my question. However, if you believe in merely keeping with you the original bill and the call details without taking any action, nobody can help you. I have already suggested you to serve the company with a legal notice to get formal assurance. By the way, what do you understand by that, whether you have to take some action or the experts on your behalf?

Shri Rajendra Kr. Goyal has also advised you to send notice and file consumer complaint.

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