Few days back I had checked at TRAI's website. It was written there -
* Outsourced agency shall not issue any legal notice on behalf of the service provider to any telecom consumer. * Legal notice / advocate notice / any legal procedure will be initiated only by the service provider through their legal representative(s).
One of my friend who is using vodafone postpaid connection has received a legal notice mail from an outsourced agency KSA. the notice sent by the agency is attached.
Please confirm if it is legally done or I can file a case against vodafone for not adhering TRAI mandates
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