Consumer Redressal

hage nibo (Querist) 29 March 2009 This query is : Resolved
Mr.X has shopkeeper's insurance policy against his shop; all the premium upto date-paid till now & continuing.

The Shop was burgled on 14/08/2006.The company was accordingly informed of burglary on 16/08/2006.

Police investigated and entered the incidence in police' "General Diary Entry" only the same day,but the case was not registerd by the police later.And the burglar untraced till now.

The claim was made to insurance company after a month with all necessary documents like copy of FIR,police reports .

But the company rejected the claim for the want of final disposal report of the case from Magistrate.

When magistrate was contacted, it was discovered that the case was not registerd,hence no report.

Upon contacting the police station, the police says that the police report having GDE number will serve the purpose and, as a good number of days have passed,hence the case can't be re-registerd by back date.

But the company insisted on final report by the magistarte and closed the claim file after serving notice for several times regarding final disposal report from the magistrate.On the other side police kept on repeating the same.

Having no option,Mr X went to District consumer forum for redressal on 30/04/2008.But here too; it has been a year,waiting for the forum to respond.What should mr. X do now?

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Kiran Kumar (Expert) 29 March 2009
pls inform what is the stage of proceedings before the consumer forum?

and what other criminal proceedings were initiated by the complainant.

hage nibo (Querist) 30 March 2009
Since the complaint lodged,there has been neither proceeding nor summoning.In short you may say red-tapism of the system.In the part of police Vs company who was at fault? Regarding other crimial proceeding,there has been no any such, except FIR of the burglary on D day,since the burglar is untraced till now.

adv. rajeev ( rajoo ) (Expert) 30 March 2009
consumer cases should be disposed within 3 months, so u put a presssure on ur advocate to go with the case, and some times days passes only on serving the summons to the respondents. So case is depended on the pending of the cases.