VERIFIACTION OF GENUINE CUSTOMER MADE NEGATIVE
gaurav
(Querist) 15 February 2009
This query is : Resolved
Hello,
Few days before , I applied for a reliance data card connection . They took Rs 2500 as connection cost and manager told me that there will be address verification . While I was sitting with manager in reliance comm. office ,manager sent some person for address verification . Person went to my address and asked my mother about my pan no and professional details. My mother asked him to take all the information from me by phone as she was not having all the details and afraid of giving information to stranger . He called me up and asked whether I do business or do service . I said I do both
( I am engaged in a service and a business too . My company has no objection if I do business also along with job) . After listening to this he started blabbing with me on phone that how come u can do both business and job together .I just said to him that if he is not understanding anything then he can come to his office ,I am sitting with ur manager or I will come home . But he got angry and made my verification negative and manager also didn’t say anything to him.
Person who negated my verification was a employee of third party agency and reliance has hired that agency .Later on agency owner also blabbed with me and misbehaved with me and said that we can do anything and if we put objection then even reliance can not release a connection . I took this matter to police station for his misbehaviour and he felt sorry there . I wrote a letter to anil ambani also but all in vain
Question 1 : I am angry that a 3rd party agency employee can make a verification negative because he is not able to understand the things . Can I drag the reliance in consumer court for this that how can they make verification of genuine customer negative .
Question 2 .. I signed a document of 5 pages filling my all details(consumer application form) .In that entire form I was asked no where that what is my profession. But they are asking any other person in my home for my profession and also taking their signature. I just want to ask that is it right that where I am doing signature and where I am legally bound to give true information and telling my details , I am nowhere asked about my profession but they are trying to legally bound any other person in my home regarding my profession.
Please help me in this regard .
Manish Singh
(Expert) 16 February 2009
yes you can approach the consumer court if you find any bonafide deficiency in service.
M. PIRAVI PERUMAL
(Expert) 16 February 2009
The remedy for you in case of deficiency in service is District Consumer Disputes Redressal Forum.
PALNITKAR V.V.
(Expert) 12 March 2009
I am doubtful if you can be called as a consumer within the meaning of Consumer Protection Act since no agreement has been finalised.
