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Creidt Card Dispute.

Guest (Querist) 22 November 2010 This query is : Resolved 
Dear Learned Friends,

Subject to your time, convenience and availability, please advise me on the following :

Facts :

A friend of mine was using SBI Credit Card and due to deficiency of service by the bank, settled the card account by reaching one time settlement of Rs.41258/- as advised by the bank official. As advised by the bank official, amount was paid in two installments and thus, the account was settled on 26.03.2004 (i.e. 2nd installment cheque date).

As my friend was not aware of the bank’s settlement procedures, neither he did collect any specific letter for the one time settlement nor did the banker provide the letter. Thereafter, my friend did not receive phone call from the bank and nobody visited his residence / office.

After 18 months, the bank’s advocate sent a letter under instructions from his client to make a sum of Rs.15,661.83 as on 22.09.05.

Immediately a suitable reply was sent to the Advocate explaining the facts. Thereafter, there was no reply from the bank’s Advocate.

My friend concluded that the matter has been treated as CLOSED by the bank, as there was no call from the bank.


Now, the bank is insisting to make payment (which is not informed), otherwise, the action shall be taken against my friend.

Query

Based on the above facts, what merit available to my friend and how can he establish that he has reached one time settlement (and already made the payment) in the absence of letter.

Ans : ........................


What action can the bank initiate against my friend for claiming INAPPLICABLE AMOUNT for the already settled card account ?

Ans : ..........................



I shall wait for your guidance on the matter.

Thanks.
D.KARTHIKEYAN.
Guest (Querist) 22 November 2010
Please ignore.
aman kumar (Expert) 24 November 2010
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