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Import.export - cheated in business by supplying bad quality

(Querist) 06 September 2019 This query is : Resolved 
Dear Sir,
We have bought 1 FCL plastic raw material reprocessed material through Dubai trading and manufacturing company. Sales office of the company is based in Dubai and manufacturing is in Saudi.
Loading was done from Saudi in Jan and arrived in Feb at Nhava Sheva port of India. After loading was done seller-provided us pictures of material and sealed the container and provided us seal number photo as well.
When material reached Nhava Sheva and was taken to Telangana by road and when we tested the material it was not as per specs, lower grade material and doesn’t meet with specs.
When we check all documents we have found a discrepancy in documents like the seal was changed 2 times before reaching loading port as per BL records.
The discrepancy in test result as well, during the, have to use specified weight, the seller has used differently to achieve desired results.
We have appointed an inspection agency and got tested in different labs within India. All material failed. We tried to negotiate with the seller for compensation, but he doesn’t want to listen to us.
Please guide, where we can approach like DGFT, Indian Embassy, Indian chamber of commerce or any other file complaint or to blacklist the company.
Regard’s
Shakeel
Dr J C Vashista (Expert) 07 September 2019
Commercial query is not obliged.
It would be better to consult a local prudent lawyer with relevant records for better appreciation of facts, guidance and proceeding.
Shakeel (Querist) 07 September 2019
Dear Vashista, Thanks for your advice. The loading port is Jeddah/Saudi and sole sales office is in Dubai, and current material is in India. where we are supposed to consult a lawyer.
Regard's
P. Venu (Expert) 07 September 2019
Yes, the matter requires professional consultation.
Shakeel (Querist) 11 November 2019
Dear Sir, can i take guidance from you regarding making a petition?


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