Dear sir,
One of my friend has took a vehicles cle loan from a NBFC.Due to some financial problems he is not able to pay the EMI's in time but he is paying lately with late fees.
This month also he did not maintain balance in his account and bounced.
The collection manager called him and used some unparliamentary words which are not even shared in this. My friend asked him to hand over the vehicle and I will collect it once I repay u. But he is unnecessary abused him.
My doubt is whether he(collection manager) has a right to abuse a customer for the non payment of dues.?
What action can he take against hi?
Please give me your valuable suggetions for this.
These recovery people humilaite to hilt to get their money back without any court interfarnace. Just he needs to grow tolerance for such language which is neither legally nor morally acceptable. If he can record and just file the complaint for harrasment .
Meanwhile let him sell the car or return or whatever to get back his peace of mind.
