Complaint of bank branch to concerned authority

Please scale up to Nodal Officer of the Bank by visiting its website. You may refer my file on this portal concerning bank problems at https://www.lawyersclubindia.com/share_files/HOW-TO-ADDRESS-PROBLEMS-WITH-BANKS--2013.asp

Do you have the acknowledgment with seal and signature of the bank? If yes you may lodge a written complaint, under acknowledgment with BM of the branch and demand a written reply by redg/speed post say within 7 days.

If you do not have the acknowledgment you may check in person with Manager Operations and find out from the register/MIS when was the cheque collected from drop in box and sent for clearing. Demand, persist, persuade, and obtain a written confirmation from the bank, which shall be a proof of collection of cheque by the bank.

Although the cheque is of Axis bank, bank may be having one clearing branch in the city.

Bank is liable to pay interest for the delayed period.

If the cheque is lost before it is sent for clearing to the clearing branch, and you do not have acknowledgment, and cheque is also not recorded in the register/MIS, you can agitate to BM and ask to check CCTV footage and confirm that cheque was dropped in box by you and fix responsibility. Bank asks almost all customers to drop cheques in drop in box. RBI has instructed the banks to issue acknowledgment to all customers who demand it. Bank is liable to handle all payment instruments in responsible manner.

You can lodge complaint with grievance redressal cell, Nodal Officer, Chairman of the bank, BO, RBI, consumer forum as deemed fit.

Dear All,

As suggested by the Kumar after doing that you can file complaint with Bank's Nodal officer or with Bank Ombudsman. even then if your case is not  sorted out then you can take recourse to consumer court within two years of the incident.

Regards

Rajiv Bhasin

Advocate

Bhasin  & Associates

9811210505, 9868635640

Kindly follow the valuable advice of learned Mr. Bhasin.

You have pointed out that you have the receipt issued by the bank, and cheque deposited by you is of Axis Bank and is deposited in Axis Bank.

If this branch:

-is also a clearing branch you should have received the credit the very same day, latest by post lunch.

-If this branch is not the clearing not then by next day.

If the cheque was unpaid bank could have sent you the unpaid cheque with memo by the next day, by courier/redg. Post. Kindly leave instructions at your address to collect AWB bill copy in case a courier is received. You can check the date of booking, from web site of the courier.

If you have given your mobile phone number to the bank then you could have received the SMS.

If you have opted for SMS alert, then you should have received the SMS. If the SMS alert service is paid service (even if free for first year and then chargeable from next year) then bank should alerted you by SMS. If bank has not alerted you by SMS it is a lapse. SMS alert is a centralized service and operations of the bank are online. Kindly catch hold of one brochure/form of SMS alert showing highlight of the service and applicable charges.

Axis bank claims it is technologically superior and this is marketed as USP of the bank. Bank has not lived up to its claim.

Did the customer care issue you the unique reference number/docket number of your complaint to you during your first phone call? If not it is violation of the guidelines. Did they issue new complaint number during your follow up call? If yes it is wrongdoing.

Kindly check and if the bank is defaulted you can demand written apology from the BM of the bank and interest and damages. You can highlight that bank is incompetent and BM, and other concerned cells and officials of the bank are incapacitated.

RBI has posted guidelines at their website.

Dear Nitin,

What is the response of  bank.

Dear Nitin,

What is the response of  bank.