Sir, Thanks a lot for your valuable advised.
I have already done following,even visited their local head office.They also relcutant in the matter. I will file appeal before the Banking Ombudsman very soon. I will let you know after approaching the Ombudsman.
1. first you send a detailed representation to the bank and head office.(Received no satifactory reply)
2. write a letter under RTI Act for your query ( they are not aware of the rules, i have handed over the copy of orders to RTI Cell)
3. file appeal before banking Ombudsman( if anything in this please advise )
Regards - Udaykumar