What are the components of a Citizen’s Charter?
A good Citizen’s Charter should have the following components :-
(i) Vision and
(ii) Details of Business transacted by the Organisation
(iii) Details of ‘Citizens’ or ‘Clients’
(iv) Statement of services including standards, quality, time frame etc. provided to each Citizen/ Client group separately and how/ where to get the services
(v) Details of Grievance Redress Mechanism and how to access it
(vi) Expectations from the ‘Citizens’ or ‘Clients’
(vii) Additional commitments such as compensation in the event of failure of service delivery.
Source : GOI website
