I have had several conflicts with Vodafone over activation of value-added services (VAS) that I have never activated but have been billed.
In this context I have asked them to provide me details/logs of how and when I had activated VAS but every time they have refused, providing a preposterous excuse that they only share customer logs with enforcement agencies.
I have argued that the logs pertain to transaction details between me and Vodafone and providing that under any consumer rights law would be a necessity, in case the customer disputes the transaction. But they still havent obliged.
Would like to know if there is a consumer rights law in India that indeed makes it mandatory for service providers to provide details of the transactions that are in dispute. Also I would like to avail services of a consumer rights lawyer member of this forum to get the logs from Vodafone.
regards
