Hi,
This is in reference to my broadband connection from Tata indicom (advance rental plan) which I had requested for cancellation during Dec 2010 and again in Jan 2011 through their call centre. Even after that no action of cancellation was taken and I was pestured for paying the advance rental. Then I dropped a mail to their customer service during Mar 2011 and made followup again on April 2011. Mail attached for ref.
I didnot recieve any communication from Tata Indicom after that and once during July one of their representative came to collect the modem which I gave them back.
Suddenly on feb 2012 after 6-8 months I received a pre-litigation notice from Tata Indicom to appear before Loknyayalay on 4th Mar 2012 which is again a Sunday. I am totall dumbfounded and trying to figure out what legal course of action is available before me.
This is a clear case of harassment and creating trauma to the customer. Request your advice on the course of action I should take.
Regards
Abhijit Das
+91-9850054651
From: abhijit.das@barclays.com <abhijit.das@barclays.com>
Subject: RE: Cancellation Related: Tata Indicom A/C No 975540901: REMINDER
To: customerservice@tatacommunications.com, AppellateAuthority.rom@tatatel.co.in
Cc: ddgpg-dot@nic.in, abhijit_iaf@yahoo.co.in
Date: Friday, 15 April, 2011, 12:41 PM
Abhijit Das
From: Das, Abhijit : Barclays Corporate Technology India
Sent: Thursday, March 17, 2011 3:22 PM
To: customerservice@tatacommunications.com
Cc: ddgpg-dot@nic.in; AppellateAuthority.rom@tatatel.co.in
Subject: Cancellation Related: Tata Indicom A/C No 975540901
Importance: High
3 there is no connectivity. So what should I pay for?
Also when I tried to explain the callers who are pestering me from your department they are not even interested in hearing me out or want to clarify thing by viewing my connection type. They simply go on asking for bill payment.
Abhijit Das