Query about refridgerator part unavailability


Dear Experts, In 2009 we purchased a refridgerator from Samsung. 3 Weeks ago, my fridge stopped cooling. Samsung technichians informed me that the problem is in PCB and the company has stopped manufacture of products of the model. I was advised to purchase a new fridge as a solution for my complaint. Im facing a problem in the absence of the fridge and theres no response from Samsung. I always purchase Samsung products.After this experience decide not to go for it. A company usually makes the spare parts available till 15 years. I want Samsung to compensate me for the product with its market value. Please advice how to proceed. Please help with your advice, experts. Rgds, Zoya.
 
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Lawyer in Hyderabad.Email:ramachary64@gmail.com

Within guarantee period, it can be replaced. Exceeds the guaratee period, replace the model and buy new one. 

 
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senior partner

Yes. I endorse the view of Mr.Ramachary. You have to go in for a new model only. No other options.

 
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Practicing Advocate

It is not mandatory for the company to manufacture parts for 15 years. If the fridge is not in warranty period then,  legally you cannot do anything. 

 
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Thank you experts fr your advice.
 
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