Need to file a complaint against ngo

Software engineer

Hi, I need to file a complaint against NGO (Isha foundation) This is regarding a refund amount of 25,000/- they need to payback. This being after many repeated reminders i had sent in mail to them reminding the same. Many times they do not reply back and if they do, they say that they will check with account team and get back. It almost around 3 months.

Kindly let me know how to proceed in this matter and whether i can file police complaint locally against them. Their main office is in Coimbatore. I have mail copies and also e-receipts of payment done.

Can this be filed under Criminal law sections or any other. Kindly help.
 

 
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